March 10, 2014
Survey shows patient insurance experience
The eighth annual JD Powers Member Health Plan survey provides a glimpse of how consumers experience healthcare coverage and how those experiences influence user satisfaction.
Among the findings:
- 55% of members—the survey polled members of 136 health plans in 18 regions—saw costs rise in 2013, driving down their satisfaction.
- Almost half—49%—of plan members said their plans do not cover “the most common types of health and wellness discounts/incentive programs.”
- 35% of members said plans changed coverage, networks or rates from the previous year, while 74% were able to keep their preferred physician and 83% reported they kept their hospital networks.