The New World of the Customer Experience - Not Your Daddy's Call Center

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Date: Wednesday, April 23, 2014
Time: 2:00 PM ET / 11:00 AM PT

In this webcast, we will talk about how TrialCard's Customer Experience Center has become the focal point of our business - from inbound support for pharmacies, physicians, and patients through teledetailing and whitespace management to insurance verification and marketing research.  Powered by Pulse Analytics, the Customer Experience Center has become a force for successful program management.  Hear from an active customer who's experienced it up close.

Paul LeVine,Vice President, Analytics Services
Don McCormick, Business Process Outsourcing Strategist

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Specialty medicines continue to be a hot category, one in which spending has surged behind products that treat medicine's most complex diseases. This eBook lays out the needs and hurdles along the specialty drug pathway, explaining how stakeholders are working to get meds into patients' hands and ease their experience. Click here to download.