The New World of the Customer Experience - Not Your Daddy's Call Center
Date: Wednesday, April 23, 2014
Time: 2:00 PM ET / 11:00 AM PT
In this webcast, we will talk about how TrialCard's Customer Experience Center has become the focal point of our business - from inbound support for pharmacies, physicians, and patients through teledetailing and whitespace management to insurance verification and marketing research. Powered by Pulse Analytics, the Customer Experience Center has become a force for successful program management. Hear from an active customer who's experienced it up close.
-Paul LeVine,Vice President, Analytics Services
-Don McCormick, Business Process Outsourcing Strategist