The New World of the Customer Experience - Not Your Daddy's Call Center

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Date: Wednesday, April 23, 2014
Time: 2:00 PM ET / 11:00 AM PT

In this webcast, we will talk about how TrialCard's Customer Experience Center has become the focal point of our business - from inbound support for pharmacies, physicians, and patients through teledetailing and whitespace management to insurance verification and marketing research.  Powered by Pulse Analytics, the Customer Experience Center has become a force for successful program management.  Hear from an active customer who's experienced it up close.

Speakers:
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Paul LeVine,Vice President, Analytics Services
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Don McCormick, Business Process Outsourcing Strategist

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Does a health psychology approach hold the key to Rx adherence? In MM&M's latest Leadership Exchange Uncut eBook, industry stakeholders from the payer, provider, academic and pharma realms explore the "why" behind medicine taking. Access here.

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