Top 100 Agencies: Greater Than One
The website for St. Luke's Hospital
Greater than One's 2012 could easily be described as the year the agency's training wheels came off. “Digital is maturing, so now we're taking a leadership role,” says its CEO, Elizabeth Apelles. “Four or five years ago, we were more of an add-on.”
Now that role is reversed. In one year, the agency itself has added on three new divisions, increased its headcount by 30 and is reporting double-digit growth. Its updated roster reflects that success.
The shop, headquartered on Hudson Street in lower Manhattan, won digital media and search work across all of Roche Genentech's brands in 2012. In addition, work was picked up work from Jazz Pharmaceuticals and CA Technologies.
By the time this article is published, Greater than One will have launched GTO Media—its “standalone media practice based on 13 years experience of digital media.” This expansion comes only a year after the agency launched GTO Labs. Apelles describes “Labs” as “the space for ideas,” and it is that space which gave birth to the BioDigital Human—a 3D anatomy, educational tool which was featured at TedMED and SXSW 2013.
Apelles describes the launch work that Greater than One did for Sunovion's Omnaris and Zetonna as a turning point for the agency. “Digital isn't just a tactic any more. We've done a couple of purely digital launches. I would say that has been the biggest change in the space. And it has forced us to be mature. To become a leader, we've hired people across a wider range of skills and disciplines.”
With digital becoming more of a standalone strategy—and not simply a tool in the marketer's arsenal—Apelles sees the matured channel as growing into a service, a form of assistance. “Our view is that the pharma sales model is changing from being product-focused to service-focused. Rather than telling doctors why a product is great, the new way of selling is helping them manage their patients and practices,” she explains. “A health information platform can be a key asset for selling because it enables a sales rep to say to a doctor ‘this is an educational tool you can download to your desktop and use to educate your patients.' So it becomes more a conversation about increasing patient health literacy—and achieving better health outcomes.”
To accommodate this new normal, Apelles sees recruiting new employees as a balancing act, one which has been steadied by the addition of a new HR director: “It's a combination of a lot of things. You want somebody with gravitas, history, sensibility, intelligence, age and maturity—but you also need to find people who have ‘lived' in this digital world. If you've lived in it for a while, then you can anticipate the future of digital. But if you haven't, it's hard to see.”And Greater than One anticipates a future where it not only “helps clients use digital to market their products or create values for themselves,” but also to “create businesses around that,” says Apelles. The agency will also take part in the 2015 World's Fair in Milan, where it will run a committee for health and wellness at the US Pavilion.