In the past few years, voice and chat virtual assistants have been deployed within every single top 20 life science organization. Virtual assistants are projected to handle 75-90% of healthcare & banking queries by 2025 and are currently being created for an array of patient needs including diabetes education, oncology treatment on-boarding, and financial assistance for arthritis medications. We discuss the evolution of conversational AI in healthcare, current trends, and that hot topic that people can’t stop talking about, generative AI.

Click to return to the Agency 100 2023 Arena