In the past few years, voice and chat virtual assistants have been deployed within every single top 20 life science organization. Virtual assistants are projected to handle 75-90% of healthcare & banking queries by 2025 and are currently being created for an array of patient needs including diabetes education, oncology treatment on-boarding, and financial assistance for arthritis medications. We discuss the evolution of conversational AI in healthcare, current trends, and that hot topic that people can’t stop talking about, generative AI.
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