BOTN Best Health & Wellness Digital Initiative for Consumers 2015.pdf

The iCAN Program: A Conduit for Better EPI Treatment Adherence
Agency: Intouch Solutions 
Client: AbbVie 

AbbVie’s Creon (pancrelipase) is the most- prescribed pancreatic enzyme-replacement therapy for the treatment of exocrine pancreatic insufficiency due to cystic fibrosis and other associated conditions, but adherence is very low.  

After close consultation with a cross-functional team of CF and adherence experts, Intouch Solutions designed and built the brilliant iCAN behavioral modification program. It provides a conduit for two-way communication between patients and caregivers and helps them proactively address challenges in GI health, enzyme adherence and nutrition. 

iCAN, which stands for “I Commit to Adherence & Nutrition,” includes a comprehensive set of tools and resources, such as, a GI Symptom Tracker and a Nutrition Knowledge Assessment. Patients can track and send results from the portal to directly to their HCPs. 

The entire program is highly customized. For example, patient survey results determine which educational videos and resources dynamically display on their personal dashboard. 

At awards submission time, patients at 87 participating CF centers in 27 states were using iCAN. Testimonials from patients and caregivers are overwhelmingly positive. 

“iCan moved the stubborn adherence needle,” said one judge.

“This is a very thoughtful and well-grounded program,” a second judge noted. “Adoption by 87 CF Centers in 27 states is [most] impressive.” 

Get Old by Pfizer—Fear Less. Live Longer 
Agency: Huge, Inc.
Client: Pfizer 

This multichannel campaign, designed to combat misconceptions about aging and educate people 35 to 50 years old on aging well, reached 138 million and increased positive perception of Pfizer between 45% and 55%. 

“Interesting, real and inspirational,” one judge said. “It taps into the deeper feeling of society without pushing a pill specifically.”

■ Digitas Health LifeBrands and Sanofi for Auvi-Q Clickable ­Video—Explore Auvi-Q
■ Huge, Inc. and Pfizer for Get Old by Pfizer—Fear Less. Live Longer
■ Intouch Solutions and AbbVie for The iCAN Program: A Conduit for Better EPI Treatment Adherence
■ INVIVO Communications and Novartis for Volari COPD Patient Application
■ MRM/McCann East, The Masterson/SWOT Team, Proximo Gen and Cadient and AstraZeneca for Fit2Me