Patient Experience

All articles by Patient Experience

When a quick telehealth visit yields multiple surprises beyond a big bill
When a quick telehealth visit yields multiple surprises beyond a big bill
Darius Tahir, KFF Health News
December 19, 2023
3:00 pm

In September 2022, Elyse Greenblatt of Queens returned home from a trip to Rwanda with a rather unwelcome-back gift: persistent congestion.

Most patients favor in-person appointments for everything but mental health
Most patients favor in-person appointments for everything but mental health
Lecia Bushak
December 13, 2023
11:17 am

A Zocdoc report delved into patient empowerment and needs in 2023, finding that most patients sought in-person care across all specialties this year.

Healthcare hurdles contribute to mistrust among Hispanic patients: survey
Healthcare hurdles contribute to mistrust among Hispanic patients: survey
Jack O'Brien
October 24, 2023
6:00 am

As it relates to longer-term fixes, there are plenty of opportunities to better reach and communicate with Hispanic patients, namely through the media they consume.

Go Figure: A Black mark on patient experience
Go Figure: A Black mark on patient experience
MM+M Staff
July 28, 2023
9:46 am

A study reveals that Black patients believe that clinicians treat them differently due to the color of their skin.

All pain, no gain: The patient experience continues its descent
All pain, no gain: The patient experience continues its descent
Larry Dobrow
April 27, 2023
11:00 am

Being a patient is never fun. In recent years, it’s gotten exponentially worse.

Pain Points: The myriad miseries of being a patient
Pain Points: The myriad miseries of being a patient
MM+M Staff
April 25, 2023
11:00 am

Being a patient remains a profoundly unpleasant experience. MM+M’s readers detail their experiences, as well as their ideas for systemic change.

Pain Points: All the responses, part 1
Pain Points: All the responses, part 1
MM+M Staff
April 25, 2023
10:58 am

Health- and marketing-adjacent individuals share their personal experiences and reflections on their interactions and engagements with the healthcare system.

Pain Points: All the responses, part 2
Pain Points: All the responses, part 2
MM+M Staff
April 25, 2023
10:58 am

Health- and marketing-adjacent individuals share their opinions on what physicians, insurers and others could do to improve patient engagements.

COPD patients aren’t satisfied with physician interactions: Phreesia report
COPD patients aren’t satisfied with physician interactions: Phreesia report
Lecia Bushak
December 12, 2022
2:48 pm

Patients say COPD impacts their daily life 24 days out of the month, yet don’t always feel they’re getting what they need from their doctors.

Patients willing to leave payers, providers for better healthcare experience
Patients willing to leave payers, providers for better healthcare experience
Lecia Bushak
October 26, 2022
4:09 pm

A recent report finds that 50% of patients end up leaving their healthcare payers due to dissatisfaction with their experiences.

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