Delighting Your Customer through Multichannel Customer Engagement

Click here to register

Date: Tuesday, May 6, 2014
Time: 1:00 PM ET / 10:00 AM PT

Today's life sciences customers expect service delivered on their terms. They want the convenience of email, phone, web, and face-to-face – all personalized, all coordinated.  The typical experience they receive as a consumer.

In this session we'll explore the business and technology changes mandated by an evolving commercial model, and delve into practices and capabilities required to deliver a truly exceptional customer experience.

Join this session to:

  • Learn how to fulfill the promise of "customer centricity" by providing HCPs the information they want, on demand
  • Understand the building blocks needed to deliver multichannel customer engagement

Speaker:  

Paul Shawah, Vice President, Commercial Strategy

Sponsored by:

You must be a registered member of MMM to post a comment.
close

Next Article in Features

The 2015 healthcare agency questionnaire, for firms hoping to be featured in the Top 100 Agencies issue, is live. Click here to be considered.

Email Newsletters