The COVID-19 pandemic has brought out the best in the healthcare marketing industry. Here’s a roundup of what various companies are doing.

abelsontaylor survey


AbelsonTaylor fielded a survey in late March to get a better sense of how doctors were feeling and changing their habits during the COVID-19 pandemic. Doctors are suddenly adapting to virtual visits and changing prescribing habits to help patients during the crisis, the survey found. AbelsonTaylor is helping pharma clients get an idea of what doctors need right now and the survey provides insights on the type of information physicians are looking for from pharma. That way, these companies can send out the most relevant information to better support these overworked doctors.

The Bloc

The Bloc has developed SafeCode, a device that can be used with a barcode scanner to destroy viruses and bacteria. The UV-C technology in the device can be used when scanning delivery shipments in hopes this will reduce the spread of COVID-19 from touching packages. The agency is making the plans for the barcode available for free and without any licensing.


In an effort to nourish their neighbors in the surrounding community, Calcium recently donated enough boxes of food to feed 80 families to Philabundance and the Share Food Program — a local partnership that set up several free food sites to help Philadelphia residents in need. These boxes can provide up to four meals for a family of four, which can make a critical difference in nourishment for those impacted by COVID-19.

cambridge biomarketing rare in common

Cambridge BioMarketing

Continuing their commitment to the rare disease community, Cambridge BioMarketing released a special episode of their Rare in Common podcast, focused on the impact of the pandemic on rare. Host Andra Stratton talks to guests Neena Nizar and Seth Rotberg about their experiences as people living with rare diseases in the new world of COVID-19, the unique challenges the rare community is experiencing, and their hopes for how we can use learnings from this time to brighten the future.


Specialty medicine point of care company CheckedUp has launched Virtual Visits, an advanced telemedicine system designed by physicians. The platform simplifies scheduling and operations and allows patients to see the specialist they know in the midst of the COVID-19 pandemic.

concentric mothers day
concentric mothers day
concentric mothers day

Concentric Health Experience

During the month of May, Concentric is celebrating all families and caregivers who have taken on extra duties during the pandemic. The agency is kicking off this initiative with a focus on Mother’s Day with DIY card making and works of art to be gifted to Mom on Sunday. They’re also offering a prerecorded cooking class, puzzles, activity sheets, family exercise classes, and a playlist of songs for the whole family. Next up, they will showcase a family movie night with simple meal pairing ideas.

Concentric is also raising money to support the mental and emotional health of NewYork-Presbyterian healthcare workers. The agency is matching employee donations of up to $5,000.

definitive healthcare ventilator tracker

Definitive Healthcare

Definitive Healthcare has launched COVID-19 Capacity Predictor. The tool is an interactive map that predicts where and when to allocate resources as coronavirus cases increase. In collaboration with Esri, the company has also launched a U.S. hospital beds dashboard. The interactive dashboard shares information on number of ICU beds, licensed beds, staffed beds and the bed utilization rate.


Fingerpaint began weekly surveys of HCPs in March. During a time when information is constantly changing, the agency wanted to get regular updates on the state of HCPs and provide that information to its clients in short snapshots. These surveys found that doctors are concerned about patients’ access to care and about their own practices, among other issues. For the pharma brands marketing to doctors, these surveys give them an idea of the most relevant information for HCPs during this pandemic. The information is meant to give pharma an empathetic view of doctors right now to better plan HCP communications during an uncertain time.

hbanet Good News Now Graphic 2
hbanet Good News Now Graphic 2


Healthcare Businesswomen’s Association has launched the #GoodNewsNow campaign to recognize industry partners who are working to battle COVID-19.


Dana-Farber Cancer Institute’s Who’s The Hero Behind The Mask? initiative, designed by Dana-Farber and IPNY, celebrates all Dana-Farber frontliners via social media channels. The effort invites participants to post images and notes on their Facebook, Instagram, Twitter or LinkedIn feeds using #MyDanaFarberHero to give shout outs to both specific Dana-Farber employees and frontliners in general.

intouch group hhi

Intouch Group

Intouch has teamed up with Heart to Heart International, a global humanitarian organization focused on improving access to healthcare services. The company will donate $100,000 to support Heart to Heart International’s community program focused on preventing the spread of COVID-19. Specifically, they are supporting the infection prevention and control training for medical and non-medical works around the world. Intouch employees are also invited to sponsor HHI’s “Stay Healthy” kits for $10 each. The kits include critical infection prevention and control items such as cloth face coverings, hand sanitizing wipes, and gloves, and will be distributed to people in need through homeless shelters, food pantries, and other community assistance groups across the country.

Invivo Communications

Invivo Communications created the Coronavirus Explorer, an interactive model of the SARS-CoV-2 virus. The tool can be used to explore the virus’ biological structure in a whole new way. Access the application using the Microsoft HoloLens 2 to view the coronavirus surface proteins and a cutaway view of the RNA inside its shell.


Kantar has launched Kantar Oncology Platform, an online medical platform to help oncologists making informed decisions during the pandemic. The platform provides oncologists with anonymous patient data in regards to changes in their cancer treatments.

Klick Health_MaskDonation_LS+AG_4-9-20

Klick Health

Since the start of the pandemic in early March, Klick Health has been tapping into its expertise to provide relief in various ways. The agency is collaborating with outside organizations, including the Boston Children’s Hospital, Dock Health and Harvard University researchers, to develop digital tools to halt the spread of COVID-19. Additionally, Klick donated and delivered 300,000 medical-grade KN95 masks to hospitals and health systems in the greater Toronto area and 300 transparent polycarbonate intubation boxes. Klick has also established the Frontlines.Health Foundation to help fund personal protective equipment for healthcare workers.


Mesmerize has partnered with ASP Cares to provide digital TV screens in all 40 ASP Cares locations in the U.S. ASP Cares delivers patient education to underserved communities and connects people to valuable resources that empower them to stay healthy through its network of specialty pharmacies.

micromass covid compass
micromass covid compass
micromass covid compass
micromass covid compass

MicroMass Communications

To help individuals navigate the “new normal” brought on by the COVID-19 pandemic, MicroMass Communications launched COVID Compass. The website supports wellness by providing reliable information, helping individuals connect with people and providing ways to reduce stress. For example, one activity minimizes stress and encourages you to be more present by helping you focus on all five senses.


OptimizeRx began providing a public health service through its electronic health record for free COVID-19 alerts with information from the CDC. The company also launched a new support for physicians within the EHR called TelaRep. This platform allows physicians to securely speak with medical science liaisons who can help providers create the right treatment regimen for patients who need specialty drugs.

patientpoint covid19 education live blog


PatientPoint is offering its COVID-19 education to all healthcare providers to download and use to reach patients wherever they are and whenever they need support. PatientPoint has also been offering daily insights from the field for clients and agency partners on its COVID-19 live blog. This resource provides clients and agency partners a window into what’s happening on the ground in practices across the country, provide actionable insights and to share good news about how providers are leveraging the library of COVID-19 content.

sermo covid19 survey


Sermo conducted a global survey of more than 1,100 physicians. Results showed that HCPs expect to have fewer representative meetings after the crisis. HCPs agree that it is important for manufacturers to provide information on the drug supply status. The majority of physicians prefer to be reached via email. For more data, view the survey results here.

spectrum science Covid19_Family_Masks

Spectrum Science

To encourage the public to stay home, Spectrum Science launched a social media campaign, #BeatTheSit, along with a video. Employees shared examples of why they’re practicing social distancing for the campaign to spread the message.

ucb grady delivery


Global biopharma company UCB, with U.S. headquarters in Atlanta, and local restaurant Lazy Betty, helped to deliver healthy gourmet meals to Grady Memorial Hospital healthcare workers throughout the month of May. While these businesses may seem like unexpected partners, their leaders have two fundamental things in common: the desire to make a difference in the lives of those on the frontlines of the COVID-19 crisis and a commitment to nourishing the Atlanta business community.

UCB donated funding for the creation and delivery of 1,000 lunches and dinners for healthcare workers, ranging from traditional Korean noodle dish japchae to local Georgia chicken. In addition to the meals, UCB has donated to community efforts in Atlanta and encouraged employees to take up to 32 hours of paid time off to volunteer in support of the COVID-19 response.

Remote Sampling in Veeva CRM Engage Meeting (1)


Veeva began providing free remote meeting capability in early February to roll out a new four-week program that enables biopharma field teams to go digital fast. Veeva also introduced the first compliant remote sampling capability that virtualizes in-person sampling.



W2O and the California Life Sciences associated created a regularly updating communications dashboard for coronavirus information. The platform focuses on five different groups: HCPS, life sciences, media, scientific community and California. The agency also launched the #OurCoronaFighters Instagram account, backed Ventilator SOS and is raising money to find and buy personal protective equipment for healthcare workers and medical facilities. W2O CEO and founder Jim Weiss has also joined The Common Project, a nonprofit that has created a COVID-19 risk-assessment and mapping platform.

Has your company done something extraordinary for others amid the COVID-19 pandemic? If so, we want to hear about it. Send a few paragraphs, along with photos or graphics if available, to MM&M’s Larry Dobrow. We’ll publish some of the responses on our website.